Honda (UK) has secured second place overall in the JD Power Survey once again, scoring highly across all four categories – vehicle quality and reliability, vehicle appeal, service satisfaction and ownership costs.
The Honda Jazz finished first in class for seventh time running, while the Accord was also first in the family cars category. There were three Honda models in the overall top ten, and a big increase in service satisfaction scores. The latest results mean Honda has appeared within the top three manufacturers for five years running.
Honda’s popular Jazz finished first in its class yet again, making it an amazing seven years in a row and an unbroken record since the supermini was first included in the 2004 results. The Accord finished fifth in the overall model ranking table, making it Honda’s highest achieving model. Jazz finished seventh overall, with CR-V in ninth place.
The biggest improvement for Honda (UK) came in the area of service satisfaction, which increased from a score of 824 to 840 points, moving from fifth to second in that section. This helped the manufacturer improve on last year’s overall rating of 81.7% to 82.5%, in second place behind luxury brand, Lexus.
Matt Gibson, Head of Customer and After Sales at Honda (UK), said: “We’re particularly pleased to see the increase in our service scores, as that’s been an area of focus for us over the past year. Our dealers are putting in a lot of hard work to ensure satisfaction, so it’s good to see our customers reporting improvements.”
