Swindon-based customer contact company Carpeo has appointed Mike Minahan as its new chief executive to lead it through a period of projected growth and expansion into new sectors.
Mike, pictured, joins from motoring services giant RAC, where he was sales and service director. Prior to that he spent seven years at professional services and business processing group Capita, culminating in his role as COO of its insurance arm. 
He is also a current board-member of the Wales Contact Centre Forum.
He takes over at the helm of Carpeo, which employs up to 337 people at peak times of the year, as it aims to build on its rapid growth of recent years and pursue new opportunities in previously untapped markets.
Director David Williams said: “It is a real coup for Carpeo to be able to attract someone of Mike’s experience and talent.
“We have seen significant growth over the past few years, and we’re now at the point where Mike can take us on to the next level in terms of scope and capability.
“His knowledge of running a large business will be of great value as we roll out our expansion plans over the next couple of years. Mike is a great fit; we’re an entrepreneurial company and he’s a rare breed who has a corporate background with entrepreneurial talent.”
Mike added: “This is a very exciting time for Carpeo and I’m delighted to have the opportunity to lead it on the next phase of its growth.
“As a client I experienced the great results that Carpeo’s fabulous culture and operational capability bring. There are some strong foundations that I will build on as we forge ahead with our ambitious plans.”
Carpeo represents some of the biggest blue-chip clients in the education, automotive, insurance, logistics, restaurants and hospitality, energy and retail sectors.
It was established in 2008 and has doubled revenues year-on-year since 2012 by partnering with clients and challenging them to think and work smarter in customer contact.
