IMSM, which helps companies prepare for the internationally-recognised ISO quality standards, has received recognition for its own performance from the prestigious European Foundation for Quality Management.
The Malmesbury-based firm’s four-star rating from the EFQM rewards its understanding of the market and investment in developing its staff under a scheme known as Recognised for Excellence.
EFQM helps organisations improve and achieve high levels of performance through the model, which is a comprehensive management framework used by more than 30,000 organisations across Europe.
The model covers nine criteria, including leadership skills, policy and strategy, internal processes and the results they have achieved from customer, employee, society and key performance sectors.
EFQM staff put IMSM through its paces during a week-long audit at the company’s worldwide headquarters in Malmesbury. Afterwards, they praised IMSM for understanding the market and the needs of the clients and for adding value. The business, which has satellite offices in Swindon, Manchester and Chelmsford and in a number of countries across the world, was also complimented for making considerable investment in growing people internally and externally.
IMSM business improvement consultant Diane Dibley said: “IMSM really committed some years ago to excellence and our commitment is paying off in improvement across all results areas, the impressive commitment of people to continuous improvement, as well as through the achievement in the Recognised for Excellence process.”
Leader of IMSM’s excellence steering committee Wendy Mewis added: “Our employees are being personally developed and trained, our customers are being offered a continually improved service and our internal processes and long-term strategy are structured and proactive rather than reactive. In short, we are a better company.
“Our assessment week was tiring, stressful, but intensely rewarding. The achievement of our goal made all the hard work worth it and the assessment feedback has given us invaluable insight in how to move forward.”
The business, which next year celebrates its 20th anniversary, helps companies prepare for international quality standards such as ISO 9001 Quality Management and ISO 27001 Information and Data Security.
Pictured, from left: Audrey Asamoah, Owen Wright, Managing Director Michael Bright, Wendy Mewis and Diane Dibley
