Bluebird Care, the Swindon care-in-the home franchise which has been in business for less than 18 months, has received a glowing report from the watchdog charged with maintaining high standards in the industry.
Bluebird Care achieved all the necessary standards in the areas inspected by the Care Quality Commission (CQC), including the care and welfare of its clients. Other areas checked included the standards of staffing and management.
The unannounced inspection, during which CQC representatives spoke to relatives of elderly people using Bluebird Care, was carried out in February.
The report praised the company saying: “The relatives told us that the carers were always polite and respectful. One relative said that they couldn’t wish for a better service and it was ‘absolutely brilliant’ and an ‘excellent service’.”
The report added: “People were supported to make decisions about their care and their day-to-day lives. They were also supported to be as independent as possible.”
Bluebird Care managing director Ben Curtis said: “Although we are a relatively new business, we have always put our customers at the heart of all we do, and pride ourselves on providing them with a good, old-fashioned service.
“We welcome the rigorous standards set by the CQC and the fact that we are able to meet, and exceed, them is down to the dedication and hard work of the team of care workers we have, who do such an excellent job.”
Bluebird is a national specialist in working with clients and their families requiring health care in their own homes. It has nearly 160 offices in England, Wales, Scotland and Ireland working alongside social services, GPs and primary care trusts.
The Swindon franchise stepped in last year when Swindon Carers Centre was no longer able to run its domiciliary care service for 30 clients, plus a sitting service for a further 26.
Bluebird Care Swindon is recruiting more staff in order to be able to expand its service. For more information contact Ben Curtis on 01793 698033 or email swindon@bluebirdcare.co.uk.
