Swindon-based contact centre outsourcer 20:20 Dialogue has won the Best Outsource Partnership Award at the 2012 South West Contact Centre Awards.
Now in their fourth year, the awards celebrate the multi-million pound industry which employs more than 52,000 people in the region.
20:20 Dialogue’s 200-seat state-of-the-art contact centre in Arclite House, Peatmoor, provides inbound and outbound services to global brands, household names and small and medium-sized businesses. It has previously been finalist and winner at the National B2B Marketing and National Sales Awards.
Managing director Chris Hancock said: “This is the first time we’ve been recognised as a key player in the South West contact centre industry. We have successful long-term partnerships with many of our clients and tend to focus all of our energies on delivering a great service to their customers on a daily basis, so local businesses may not even be aware of us.
“However, this award is a great example of how our clients value the way we support their commercial objectives and help their business to grow. We’re delighted to be recognised in this way, especially as our clients were included in the nomination process.”
Although the award itself championed 20:20 Dialogue’s partnership with car windscreen replacement firm Autoglass, the quality of the services it provides to other clients was also recognised on the evening. The company was nominated in the Best Support Team category for its work with car firm SEAT.
