BMI The Ridgeway Hospital in Wroughton has achieved an overall satisfaction score of 98.6% from patients who rated quality of care as either good, very good or excellent.
The independent survey, conducted by market research firm Howard Warwick Associates, was carried out during the whole of last year.
The hospital received 1,484 completed patient questionnaires in the survey which measured patient satisfaction across a range of criteria including patients’ overall impression of admission, consultant care, imaging (x-ray) anaesthetists, theatre staff, accommodation and whether patients were treated with respect and dignity. Overall nursing care received a rating of 97.8%.
Executive director James Lowe said: “The team here continually strives to provide our patients with the highest standards of care and appreciate the positive feedback from our patients as a reward for our efforts.
“We are all very proud of our hospital and we make it our priority to work hard to make each patient’s time with us as comfortable as possible.
“Our patient survey is an important indicator of how well we achieve this and we monitor the results very closely. Today’s result is something to be very pleased about; however we need to make sure we build on this for 2012.”
The 50-bedroom hospital, which has three operating theatres, employs 220 people and works with 95 consultants. Its major specialties are orthopaedics, gynaecology, urology and general surgery.
