Rombourne Serviced Offices, which recently opened a base in Swindon, is celebrating a successful, decade-long partnership with its IT network supplier Hub Network Services (HNS).
Ten years ago Rombourne had four business centres in Cardiff and Bristol. Now the high-end serviced office provider has nine, including two in Newport and its recently-opened Kingston House in Lydiard Fields, Swindon.
Ensuring that every tenants has first-class, hitch-free IT and telephony services is a huge endeavour for the firm – which is why it has stuck with HNS for the past decade.
HNS, which has centres in Bristol, Cardiff, Manchester and London, has used the latest VoIP (voice over internet protocol) technology and a ‘self-healing’ Cisco powered network in Kingston House, a three-storey Grade A building which can accommodate almost 200 work stations.
Rombourne South West area sales manager Ravi Kaur said: “We’ve more than doubled our serviced office portfolio since 2004.
“We now have several thousand tenants needing IT and telephony and we wouldn’t have been able to meet those needs without HNS’ expertise. They’re much more than a supplier; what they bring to the table is actually a fundamental part of our service offering.”
Speaking of Rombourne’s Swindon centre, Ravi said: “As a new-to-the-area serviced office provider, we didn’t want to risk our reputation or investment by using anything other than the best IT structure in Kingston House.
“The system which HNS have installed for us is superb, and we believe it’ll give us an edge over our competitors. HNS have always come up trumps for us, and I’m sure our business partnership will continue to go from strength to strength as both our companies grow.” ”
HNS client director John Lissenden said the partnership had been successful because it had achieved a balance of always being on-top of the latest technological developments without over-selling the features.
“You do hear of other serviced office tenants having problems with things like slow broadband,” he says. “They’ve been promised a speed and a level of service which just isn’t possible for the area, or with the equipment their landlord has.
“By contrast, we use state-of-the-art IT systems and ultra-fast broadband in all of Rombourne’s centres, and we offer pre-sale IT analysis and support packages. It’s an excellent way of ensuring that prospective tenants’ expectations and needs are met from the outset.”
Pictured: John Lissenden of HNS celebrates 10 years of partnership with Rombourne’s Ravi Kaur