The Shaw Chiropractic Clinic in Swindon has retained a quality mark recognising its excellence in meeting patients’ expectations despite the application process becoming tougher.
The clinic, in Shaw Village Centre, first received the Patient Partnership Quality Mark (PPQM) from The Royal College of Chiropractors in 2011-13.
The PPQM is awarded to chiropractic clinics for their service in a range of areas including accessibility, cleanliness and safety and patient communication.
The decision to award the PPQM is made by a panel of patients and public who form the Royal College of Chiropractor’s lay partnership group.
This year the application process was more rigorous and higher levels of professionalism, patient management and communication were required. More evidence was needed as proof that high standards were maintained. Despite this, Shaw Chiropractic Clinic was again awarded with the accreditation.
Clinic principal Sandra Davies said: “The quality mark recognises this clinic’s commitment to meeting the expectations our patients have when they visit us for advice and treatment. Our aim is to continually improve our levels of service and we always welcome feedback from our patients to help us achieve this.”
Sandra started working in Swindon in 1989, having worked in Scotland previously. The practice, which opened in 1998, employs three reception staff and a practice manager.
Sandra, who trained at Anglo European College of Chiropractic – at the time the only chiropractic college in Europe – has a particular interest in treating pregnant women using a technique called Sacro Occipital Technique (SOT).
Pictured: Sandra Davis receiving the award at a ceremony in London from lay partnership group member Paul Shorten